Refund and Return policy
We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk-free money back guarantee. If you are not satisfied with the product for any reason you can get a refund within 14 days of making a purchase.
You can return a product for up to 14 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Please note that any additional services,like installation, custom work or technical support are non-refundable as our time cannot be recovered.The charges cab be up to or more than 50% of the price paid for products including deployment services.For Further information please refer to our Terms and Conditions.
Returns Costs & Methods
We will refund the cost of sending an item back to us if it’s defective, damaged or incorrectly send by us, Items that are not defective, damaged or incorrectly ordered by customer, are not eligible for free return. If your return is not the result of Cutting Edge IOT error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £5.00. International return costs start at £9.00. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) when you contact our Returns Support team to initiate your return request.
Please note that certain types of items aren’t eligible for cancellation or return.
We won’t accept the return of any software. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.
If a product becomes defective after 30 days you won’t be able to get a refund of return. You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Please contact us and we can assist in opening support ticket with manufacturer.
Contact Cutting-edge IOT
If you have any questions about this Policy then please feel free to contact us on 02034795883
This document was last updated on 1st July 2019